Terms and Conditions

Orders

Once your order is completed, a confirmation will be sent to your email. This includes product details, prices, billing information, and your delivery address.

If you notice any errors in the confirmation, contact us immediately at [email protected].

Delivery

Our standard delivery time is 1–3 business days.
Note: Orders placed during weekends will be shipped at the earliest on the following Monday.

If there is a delivery delay without prior notice, please contact us at [email protected].

Frozen Product Shipping Terms

❄️ Time- and Temperature-Sensitive Items

Frozen goods are highly sensitive to time and temperature. While we do offer shipping for frozen items, please be aware that ordering frozen products is entirely at your own discretion and risk. Suki Market does not accept liability for any spoilage or thawing that may occur during delivery.By placing an order for frozen goods, you acknowledge and accept these risks.

While we take all reasonable steps to ensure the products are well-packed and protected, customers should be aware that shipping conditions may vary.You can learn more about our packing process under [Delivery Methods] to see how we prepare your order for transport.

📦 Delivery & Pickup Responsibility

Frozen items are shipped to a pickup point (postal agent) near the address you provide at checkout.
You will be notified by SMS or email once your package is ready for collection.
It is your responsibility to track the order and collect it immediately, preferably on the same day you receive the notification.
Delays in pickup may result in thawing or spoilage, for which Suki Market is not liable.

Prices

All prices are listed in SEK (Swedish Krona) and include 12% or 25 % ( for non food ) VAT.

We reserve the right to adjust prices due to supplier changes, typographical errors, or technical issues.

Return Policy

Under the Swedish Distance Selling Act (SFS 2005:59), you have the right to cancel your purchase within 14 days of receiving your order.

Exceptions

The right of withdrawal does not apply to:

Perishable goods (e.g., food, fresh or frozen items)
Newspapers or magazines
Products sealed for hygiene reasons if unsealed
Custom-made or personalized goods

How to Cancel

Email your cancellation request to [email protected], including:

Full name
Address
Email address
Order number
Items you wish to return

You must return the items within 14 days of notifying us. Return shipping is at your cost, and products must be well-packaged and in original condition.

We reserve the right to deduct value if the product shows signs of use or damage.

For more information, refer to the Swedish Consumer Agency or EU law guidelines.

Complaints and Claims

All products are inspected before shipping. If you receive a damaged or incorrect item, we will resolve the issue at no extra cost, in accordance with Swedish consumer protection laws.

Do not return defective products without contacting us first.

How to File a Complaint

Send an email to [email protected] with:

Name
Address
Email
Order number
Description of the issue
Supporting photos, if possible

If we cannot replace the item, you will receive a refund. We cover return shipping for approved complaints.

We may reject claims if the product is not found defective under the law. We follow the guidance of ARN (www.arn.se) in case of disputes.

Limitation of Liability

We are not liable for indirect damages caused by products.

We are not responsible for delays or errors caused by events beyond our control (Force Majeure), such as strikes, natural disasters, government actions, or supplier issues.

We also disclaim responsibility for manufacturer product changes.

Product Information

We are not responsible for typographical errors or stock shortages.

Product images may differ slightly due to lighting, screen settings, or resolution. We aim to present items as accurately as possible.

Cookies

In accordance with the Electronic Communications Act, visitors must be informed that cookies are used.

Cookies are small text files stored on your device to support website functionality. You can configure your browser to deny cookies. Learn more at the Swedish Post and Telecom Authority (PTS) website.

Personal Data (GDPR)

By shopping with us, you agree to our Privacy Policy and the processing of your personal data. We only collect the information necessary to process and deliver your order.

We do not sell or share your personal data without legal grounds.

We Store:

Name
Address
Phone number
Email
IP address
Purchase history

Data is retained as long as required by law (e.g., tax regulations) or to fulfill our contract with you.

Legal Basis

Processing is required to fulfill your order
Promotional messages require your consent

What We Share & Why

Payment Providers:
We share data with Klarna, Swish, and Nets (Visa/Mastercard) to process payments and prevent fraud. This may include your personal ID number if using invoice.

Shipping Partners:
We share contact and address details with DHL for delivery and notifications.

Newsletter Providers:
If subscribed, your name and email are shared with our email service provider to send updates and offers.
(Add provider name if applicable.)

Your Rights:

Access: Request a copy of your stored data
Correction: Request updates to inaccurate information
Deletion: Request data to be erased unless legal retention applies

Suki Market is the data controller and ensures all processing complies with GDPR.

Data Security

We use SSL/TLS encryption and one-way hash algorithms to securely manage your data.

Our webshop runs on a secure Swedish platform provided by Quickbutik AB, Helsingborg.

Changes to Terms and Conditions

We reserve the right to update these terms at any time. Changes will be posted on our website. Continued use of our services indicates acceptance of the updated terms.

Dispute Resolution & Governing Law

If a dispute cannot be resolved by our customer service, you may file a claim with:

ARN – Allmänna Reklamationsnämnden
📍 www.arn.se

EU residents may also use the EU Commission's ODR platform:
🔗 https://ec.europa.eu/consumers/odr

All disputes will be governed by Swedish law.